Privacy Policy - Learnexify!
INTRODUCTION
Learnexify ("Learnexify", "we", "us") is committed to protecting the privacy and personal data of its clients, end users, and anyone who interacts with its platform and services ("Services"). This Privacy Policy explains how Learnexify collects, uses, stores, and protects personal data, and outlines the rights available to individuals whose data we process.
By accessing or using Learnexify's Services, the client and its end users agree to the practices described in this Privacy Policy.
DEFINITIONS
For the purposes of this Privacy Policy:
"Personal Data" means any information relating to an identified or identifiable individual, including but not limited to name, email address, identification number, location data, or any other identifier specific to that individual.
"Client" refers to any organisation, institution, or individual that has entered into a service agreement with Learnexify.
"End Users" refers to individuals who access the platform through a client's account, including students, learners, instructors, and administrators.
"Processing" means any operation performed on personal data, including collection, storage, use, transfer, or deletion.
1. WHAT PERSONAL DATA WE COLLECT
Learnexify collects personal data when clients and end users interact with the platform. This includes, but is not limited to, when an individual:
- Creates or registers an account on the platform
- Subscribes to a plan or enters into a service agreement
- Uploads content, courses, or materials to the platform
- Submits support requests or communicates with Learnexify
- Participates in assessments, surveys, or training activities
- Accesses the platform through a client's account as an end user
- Browses or interacts with Learnexify's website
The types of personal data collected may include:
- Full name and contact details (email address, phone number)
- Account login credentials
- Organisation or institution name
- Billing and payment information
- Platform usage data and activity logs
- Device and browser information
- Content and data uploaded to the platform
- Communication records with Learnexify's support team
2. WHY WE COLLECT PERSONAL DATA
Learnexify collects and processes personal data only for specific, legitimate purposes. We ensure that data collected is limited to what is necessary for those purposes. The reasons we collect personal data include:
- To create and manage client and end user accounts
- To deliver and maintain the Services
- To process payments and manage billing
- To provide technical support and respond to enquiries
- To improve platform performance and user experience
- To comply with applicable legal and regulatory obligations
- To send service-related communications and updates
- To ensure the security and integrity of the platform
3. LEGAL BASIS FOR PROCESSING PERSONAL DATA
Learnexify processes personal data on the following legal bases:
- Consent — Where the individual has provided informed consent for their data to be processed for a specific purpose.
- Contract — Where processing is necessary to deliver the Services and fulfil obligations under a service agreement.
- Legal Obligation — Where processing is required to comply with applicable laws and regulations.
- Legitimate Interest — Where it is in Learnexify's legitimate interest to process data, such as for platform security and fraud prevention.
4. HOW WE STORE PERSONAL DATA
Learnexify stores personal data securely using appropriate technical and organisational safeguards. The following applies to data storage:
- Personal data is stored only for as long as necessary for the purposes for which it was collected.
- Data is retained in accordance with applicable legal and regulatory requirements.
- Upon expiry of the retention period, personal data is securely deleted or anonymised.
- Clients are responsible for managing their own data retention requirements within their platform instance.
5. HOW WE PROTECT PERSONAL DATA
Learnexify implements reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or alteration. These measures include:
- Encryption of data in transit and at rest
- Secure access controls and authentication mechanisms
- Regular system monitoring and security assessments
- Restricted access to personal data on a need-to-know basis
6. HOW WE SHARE PERSONAL DATA
Learnexify does not sell personal data to third parties. Personal data may be shared in the following circumstances:
- Third-Party Service Providers: Trusted providers who assist in delivering Services (hosting, payments, tools).
- Legal Requirements: Disclosure where required by law, regulation, or court order.
- Business Transfers: Data may be transferred during a merger, acquisition, or sale of assets.
7. CLIENT RESPONSIBILITIES
Where Learnexify processes personal data on behalf of a client, the client acts as the Data Controller and Learnexify acts as the Data Processor. The client is responsible for ensuring data is collected lawfully and informing end users about data usage.
8. CHILDREN'S DATA
The platform is not intended for use by individuals under the age of 13 without appropriate parental consent. If a client's platform serves minors, the client is responsible for age verification and parental consent mechanisms.
9. YOUR RIGHTS
Individuals whose personal data is processed by Learnexify have the following rights:
- Right of Access, Rectification, and Erasure
- Right to Restrict Processing and Data Portability
- Right to Object and Withdraw Consent
- Right to lodge a Complaint with a relevant authority
10. COOKIES AND TRACKING
Learnexify may use cookies to improve platform functionality and user experience. Users may manage or disable cookies through their browser settings.
11. THIRD-PARTY LINKS
Learnexify is not responsible for the privacy practices of third-party websites or services linked through our platform.
12. CHANGES TO THIS PRIVACY POLICY
Learnexify reserves the right to update or modify this Privacy Policy at any time. Material changes will be notified to clients in advance.